Known as the MAKE (Most Admired Knowledge Enterprise) award in the knowledge management industry, since it was first introduced to China in 2011, it has been PICC, China Merchants Bank, Tsingtao Brewery, Huaxia Fund, Shanghai. Excellent companies such as GM, New Oriental, and Jianfa Real Estate won this award. In order to share the outstanding achievements of the benchmark and promote the development of knowledge management in China, we will launch a MAKE award-winning enterprise case tour to show you all.

Beijing Architecture Design & Research Institute Co., Ltd. (abbreviated as BIAD), which won the China MAKE Award in 2017, has developed into an industry leading institution in architectural design, engineering consulting and related scientific research after nearly seven decades of development. From the Tiananmen Square planning to the tenth anniversary of the founding of the People's Republic of China, from the 11th Asian Games to the Beijing Olympic Games, BIAD design works throughout the country and around the world, many have become national and urban landmarks, enjoying the extreme in the architectural design industry. High reputation.

When China's construction market enters the new normal after rapid development, in the face of fierce competition, BIAD believes that it must rebuild its advantages from brand value, talent advantage, technology level, customer resources, etc., and as a typical knowledge-intensive enterprise, The strong support of knowledge management is especially critical.

1. Design Institute is a knowledge-based organization

BIAD believes that architectural design products are not like manufacturing products and cannot be mass-produced. Each design product needs to comprehensively solve the specific natural environment, human attributes, urban planning, use functions, building performance and construction technology of the design project. The rational use of design language, methods, techniques, techniques, materials and parts can complete the design of building products. Each of these links is a process of collecting, analyzing, and flexing the relevant knowledge.

Throughout the designer's growth path - from the master with the apprentice, from a set of construction drawings to see the professional primary practice class, from the examination and verification of the problems found in the professional intermediate intermediate courses, then to professional training Lectures, engineering host training courses, this is a series of knowledge transfer, application process.

The architectural design enterprise relies on the accumulation, processing and reuse of knowledge to create value. It is a knowledge-based organization. As a BIAD that has grown from more than 40 people in its early generation to more than 3,000 people now, there are countless expert experiences and project achievements (300+ Ten thousand design drawings and hundreds of scientific research results) form a knowledge gold mine for deep excavation.

2. Architecture multi-role, integrated knowledge management system

Since 2013, the concept of knowledge management has been officially introduced into BIAD, from the research of the knowledge management system framework to the hiring of knowledge management experts inside and outside the company to investigate business needs, to sort out the complex knowledge categories and attributes, and to analyze the establishment of employees in different business scenarios. The knowledge structure finally defines the BIAD knowledge management organization and system architecture.

In 2015, the company knowledge center was established to develop, update and implement the company's knowledge management plan. Under the guidance of the research results of the project, the Knowledge Center concentrates on exploring and developing the information platform, and uses IT technology to strive to achieve the company's knowledge management and knowledge innovation goals. Through communication with management departments such as technical management, human resources and business management, and multiple design departments, the knowledge center has identified the main concerns and functional characteristics of the knowledge management platform:

Knowledge Portal: Knowledge-led Enterprise Intranet Portal

Knowledge hub: the distribution center for all knowledge

Encourage sharing: one-click sharing, fast and convenient

Interaction: Inter-department, personal, real-time interaction

Knowledge growth: opportunities to grow, mature, and improve knowledge

Personal attention: personalized, upload, collect, push

User growth: participation, acquisition, and payment

3, five-dimensional knowledge base, support multi-scene knowledge application

BIAD and Lanling have built a knowledge management platform, including knowledge warehouse, knowledge map, knowledge quiz, expert network and knowledge community. It integrates major business systems such as OA, project management and scientific research management, and forms the business process. The records and results are extracted to form a knowledge warehouse for classification and presentation.

ntegrate the evaluation process of the project management system with the archive information to form an “excellent work library”, presenting the design results of excellent design solutions and excellent engineering design projects in an all-round way, as the best practice of engineering design for employees to learn from; in the knowledge warehouse In the “Training Library”, various training video coursewares are available for employees to watch and watch on-demand at any time; important courses start the live broadcast of the course for employees in different office locations to watch and learn simultaneously.

The common and typical problems of various professions collected and summarized from the design product quality are summarized into “problem analysis”, which not only describes the problem, but also includes the cause of the error, related standards and technical measures involved, and avoiding the recurrence of errors. Key control points for professional training and work solutions. Through data connection with the project management system and the file management system, once the design project is archived, the project entry, project attribute information and key technical information can be automatically created in the “Project Encyclopedia”, and the paragraph format of the entry is automatically organized. Relevant users can perform subsequent maintenance and update on the entries. All users can perform accurate query and accurate positioning according to the multi-dimensional and all-round attribute information system. The “Project Map” uses the positioning information collected during the project management process to showcase the company's projects in various regions of the world, and to provide knowledge resources support to the company and various departments' marketing personnel.

4.Using sharing mechanisms, tacit knowledge continues to emerge

In order to explore the tacit knowledge of designers, the company's knowledge management platform adopts an open, interactive and shared approach. With the quick sharing function, employees can upload and share personal design experiences, design experiences, architectural reviews, etc. In the encyclopedia module, employees can continuously improve the project encyclopedia entry, create and improve architectural technical terms; in the knowledge quiz and expert network module Employees can ask or answer questions, or consult an expert or discuss with an expert; in the Knowledge Community module, employees can form a circle with relevant colleagues to discuss certain technical issues or design details.

The company has developed a knowledge sharing and transaction management system. Through my growth, my BIAD currency, my medals and other modules, we show the growth and gains of employees in knowledge management activities, and encourage knowledge sharing by promoting knowledge sharing. Exchange and trading, forming a good knowledge sharing atmosphere.

In addition, BIAD leverages mobile device and smartphone capabilities to push information about business approvals, announcements, and information services to employees to gain knowledge and collaboration at any time and any place.