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"China's Top 500 Brand Enterprises" Baoshide collaborates with Lanling to empower R&D innovation through knowledge management.

Release time:

2020-04-03 17:20

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Large-scale R&D and manufacturing enterprises, with a large workforce, long industrial chains, and many accumulated achievements, have a high degree of reliance on technology and knowledge, and usually face the following confusions in knowledge management construction:

● How to quickly replicate project best practices across different business units/factories to reduce the risk of repeated mistakes and knowledge loss?

● How can accumulated knowledge and experience help improve team professional capabilities and refine work methods, shortening the learning curve for employees in new businesses?

● How to leverage knowledge management to support R&D innovation and standardized manufacturing, accelerating the launch of new products...?

As one of the largest electric tool manufacturers and exporters in China, Baoshide Group has always attached great importance to knowledge management construction, and its knowledge management practice cases have certain reference significance.

▲ Baoshide China Headquarters (Image source: Company website)

Leveraging knowledge management construction,achieving the "Four Ones" goal

Baoshide Group was founded in 1994 and is a multinational company integrating R&D, manufacturing, and marketing of electric tools, with internationally renowned electric tool brands. The group has more than ten overseas subsidiaries in the United States, the United Kingdom, Italy, Germany, Australia, and other countries, as well as two overseas R&D subsidiaries in Italy and Australia, and two manufacturing bases in Suzhou and Zhangjiagang, making it one of the largest electric tool manufacturers and exporters in China.

To better empower R&D innovation through knowledge management, Baoshide partnered with Lanling in 2016, aiming to create a knowledge-based team management platform that effectively manages team intelligence (people) and team wisdom (knowledge) at the team level and quickly applies it to business processes.

Baoshide has built an online knowledge-based team management platform, combined with offline KM activities, leveraging peer assistance, AAR, and other KM methods to centrally manage various types of knowledge such as functional management knowledge, project management knowledge, original knowledge, and knowledge assets, breaking through the entire closed-loop process of knowledge accumulation, sharing, acquisition, harvesting, and refining, helping the group achieve the "Four Ones" goal:

● Find essential work knowledge in one minute through intelligent search;

● Get answers/suggested solutions for simple help requests in one day through knowledge search and Q&A communication;

● Share and exchange knowledge and experience through the platform, obtaining practical experience summaries and sharing within a month;

● Further refine knowledge, solidifying standards, norms, and basic knowledge into shelves, processes, and training documents within a quarter.

Seven major knowledge application scenarios,empowering R&D innovation

The new knowledge-based team management platform centers on teams, people, and knowledge, creating multiple applications such as a unified knowledge portal, unified knowledge search, unified knowledge management system, personal space, personal resume, personal blog, team space, and knowledge asset library, improving knowledge management operation systems, achieving centralized knowledge management, and comprehensively enhancing employees' knowledge sharing, collaboration, and innovation capabilities, empowering Baoshide to establish a world-class electric tool brand!

▲ Knowledge-based team management platform

(Image source: Baoshide, same below)

● Multi-role portal, easy management of personal and team knowledge

The new platform has created various knowledge portals such as personal portals and team portals. The personal portal provides employees with a one-stop collaboration and communication space, allowing them to quickly handle messages, view resumes, write blog posts, and bookmark knowledge.

The team portal includes multiple application entrances such as knowledge assets, documents, WIKI, blogs, help and discussion, voting, and activities. Finding knowledge documents, writing wiki knowledge, initiating discussion topics, and holding voting activities can all be done quickly and easily through the team portal.

It is worth mentioning that the platform has specially set up a "Team Leader Backend Management" function, where the team leader (one for each team) can manage the team, including member management, process management, permission management, as well as knowledge assets, documents, knowledge directories, advertisements, report management, etc.

● Organizing knowledge classification system to support standardized management

Baoshide, in collaboration with Lanling, has classified different teams and communities such as R&D teams, project management teams, lean communities, experimental certification center KM management teams, and knowledge communities, organizing and constructing a knowledge system covering dozens of categories such as cost management, quality management, and project knowledge management, clearly defining different categories of knowledge to support systematic, standardized, and normalized knowledge management.

● Building a knowledge asset library to unify the management of massive knowledge

By constructing a knowledge asset library and based on a unified knowledge classification system, various types of knowledge are stored and managed uniformly. The Baoshide knowledge asset library supports touch-based three-level access to knowledge, making it easier for employees to quickly find the knowledge they need.

The specific knowledge in the knowledge asset library is stored in a model similar to Baidu Wenku, allowing employees to perform various operations such as commenting, recommending, and bookmarking knowledge.

● Building a wiki knowledge base for more convenient collaborative creation

The wiki knowledge base structures various types of unstructured knowledge for easier access to needed knowledge segments by users. At the same time, the knowledge in the wiki knowledge base supports structured paragraph editing and allows multiple people to write the same document simultaneously, making team collaboration very convenient.

In addition, the wiki knowledge base supports splitting the knowledge directory structure of Word documents, automatically extracting and generating document knowledge segments. Valuable and frequently reused knowledge points can be stored in atomic knowledge for use across various channels.

● Creating a discussion community to promote experience exchange and sharing

When project personnel encounter related difficulties during project initiation or R&D processes, they can initiate relevant discussions anytime through the "Help and Discussion" community, allowing everyone to respond. Additionally, they can find project-related experts through the "Employee Yellow Pages" for answers; when viewing personnel information in the "Employee Yellow Pages," the system will automatically associate related knowledge contributions, project information, schedules, etc., and online communication can be initiated via the web for point-to-point exchanges.

● Innovating the points management system to stimulate user participation enthusiasm

To promote the continuous operation of knowledge and stimulate user participation enthusiasm, Baoshide has established a complete points management system: users can earn corresponding points by uploading, downloading knowledge, or interacting (asking questions, replying, reposting); in addition, the system will also add or deduct points based on the star rating, likes, and comments of the knowledge uploaded or downloaded by users.

Baoshide has also created a "Merit-based Title System" based on corresponding knowledge points, including ten categories with a total of 35 levels from novice to senior scholar, allowing users to advance based on different knowledge points, encouraging continuous participation in knowledge sharing and interaction.

● Mobile knowledge, learn anytime and anywhere.

The knowledge-based team management platform connects to the mobile office platform, allowing users to read and approve knowledge documents anytime and anywhere through their phones, and to answer related questions in the knowledge community, helping employees grow quickly.

Brand new knowledge management platform,Helping the group achieve four major values

The brand new knowledge-based team management platform supports Baoshide in achieving the full lifecycle management of knowledge accumulation, sharing, searching, reusing, and innovation, helping the group realize the following values:

● Quick search and application of knowledge: Through intelligent search, users can quickly find the knowledge they need;

● Unified management of massive knowledge: A unified knowledge classification system is established, creating a knowledge asset library and a wiki knowledge base, achieving orderly and systematic management of dispersed knowledge;

● Strengthening knowledge exchange and sharing: Building knowledge communities, employee directories, etc., promotes further sharing and exchange of knowledge among employees and teams, deeply tapping into employees' implicit knowledge and experience;

● Promoting continuous operation of knowledge: Innovating the points management system to further stimulate employee participation enthusiasm.

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